Politique d’expédition
Shipping Policy
Last updated: 16.07.2026
Thank you for shopping at Onaboc. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Company Information
Onaboc 8 Rue Laurin, 92500 Rueil-Malmaison, France Phone: 09 87 45 65 98 Email: support@onaboc.com
2. Order Processing Time
- Orders are typically processed within [Insert X-Y business days] after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During periods of high demand (sales, holidays), processing times may be slightly longer. We will notify you of any significant delays.
- You will receive a confirmation email once your order has been processed, followed by a shipping confirmation with tracking information (if applicable) once it has shipped.
3. Shipping Destinations
We currently ship to the following destinations:
- [Insert: France / European Union / Specific countries]
If your country is not listed at checkout, unfortunately we are unable to ship to your location at this time.
4. Shipping Methods and Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [Insert X-Y business days] | [Insert price or "Calculated at checkout"] |
| Express Shipping | [Insert X-Y business days] | [Insert price or "Calculated at checkout"] |
Delivery times are estimates provided by our carriers and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, weather, or other events beyond our control.
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, chosen shipping method, and order weight/size. Any applicable free shipping thresholds or promotions will be clearly indicated on the Site.
6. Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your delivery status. If you have not received tracking information within [Insert X days] of your order confirmation, please contact us at support@onaboc.com.
7. Customs, Duties, and Taxes
For international orders outside the European Union, your order may be subject to import duties, customs fees, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
8. Incorrect Shipping Information
Please ensure your shipping address is accurate and complete at checkout. Onaboc is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at support@onaboc.com — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.
9. Lost, Damaged, or Delayed Packages
- Lost packages: If your tracking shows no movement for an extended period or indicates the package is lost, please contact us at support@onaboc.com so we can investigate with the carrier.
- Damaged packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging, so we can arrange a replacement or refund.
- Delayed packages: While we work with reliable carriers, delivery delays can occasionally occur due to circumstances beyond our control (customs, weather, carrier issues). We appreciate your patience and will assist wherever possible.
10. Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on availability and warehouse location. You will be notified if your order is split into multiple shipments, at no additional shipping cost to you.
11. Contact Us
For any questions about shipping or your order status, please contact us:
Onaboc 8 Rue Laurin, 92500 Rueil-Malmaison, France Phone: 09 87 45 65 98 Email: support@onaboc.com